PlantPredict Support

{"xsrfToken":"57f15c48711400feee552f8378d9213adeca7b2e_lout","branding":{"id":"3","key":"spt","name":"PlantPredict Support","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/58d197f1-c6dd-4810-b7db-7fd3e79b23ab/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOTZlOTExMC1iOTQwLTQzYjUtOWY4ZS0xYWRiNTZiZmE1MTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU4ZDE5N2YxLWM2ZGQtNDgxMC1iN2RiLTdmZDNlNzliMjNhYiI6WyJyZWFkIl19LCJleHAiOjE3NDk5MjkzNjQsIm5iZiI6MTc0OTkyODc2NH0.JgANb9e74_OwFOJ03HqZCDa8MuYxP3KdtR44v5TdaOo&client=296e9110-b940-43b5-9f8e-1adb56bfa513&mode=fit","logoId":"58d197f1-c6dd-4810-b7db-7fd3e79b23ab","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Terabase Help Center","userInitialAnnouncementHeader":"Register to our next Voltage Pro webinar!","userInitialAnnouncementMessageWiki":"<p>In this webinar, Terabase Energy will demonstrate its brand-new software tool Voltage Pro (part of the PlantPredict Pro suite of tools), developed to support designers and engineers in determining the maximum string length when designing large scale solar power plants.</p>\n<p><a href=\"https://register.gotowebinar.com/register/5615500981217041244?source=email-invite\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">https://register.gotowebinar.com/register/5615500981217041244?source=email-invite</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Terabase Help Center","announcementHeader":"Register to our next Voltage Pro webinar!","announcementMessage":"In this webinar, Terabase Energy will demonstrate its brand-new software tool Voltage Pro (part of the PlantPredict Pro suite of tools), developed to support designers and engineers in determining the maximum string length when designing large scale solar power plants.\n\nhttps://register.gotowebinar.com/register/5615500981217041244?source=email-invite","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#1b3359","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"3","key":"spt","projectId":10011,"serviceDeskId":3,"name":"PlantPredict Support","description":"<p>Welcome! You can raise a request for Terabase Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","reqTypes":[{"id":"15","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://terabase.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[4],"key":""},{"id":"17","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://terabase.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[4],"key":""},{"id":"16","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://terabase.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[4],"key":""},{"id":"19","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://terabase.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[4],"key":""},{"id":"20","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://terabase.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[4],"key":""},{"id":"14","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://terabase.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[4],"key":""},{"id":"18","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://terabase.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"98","name":"Emailed request - Bug Status Test","descriptionHtml":"","callToAction":"Emailed request - Bug Status Test","introHtml":"<p>Request received from your email support channel.</p>","icon":10550,"iconUrl":"https://terabase.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"4":[14,15,16,17,19,20]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1cd92fea-7bfa-314e-87e1-32d248fb03ef","appLinkName":"System Confluence","appLinkUrl":"https://terabase.atlassian.net/wiki","spaceKey":"SPT","spaceName":"Terabase Support","spaceUrl":"https://terabase.atlassian.net/wiki/spaces/SPT","isServer":false},"labels":[],"projectKey":"SPT","serviceDeskId":3,"kbLinkDomainURLs":["https://terabase.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SPT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyOTZlOTExMC1iOTQwLTQzYjUtOWY4ZS0xYWRiNTZiZmE1MTMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDk5Mjk5NjQsIm5iZiI6MTc0OTkyODc2NH0.da_5k11hpQturhcEKyjAh5-Og8OtcL7PWE4h4XOk9Y4","targetCollection":"upload-project-10011","endpointUrl":"https://api.media.atlassian.com","clientId":"296e9110-b940-43b5-9f8e-1adb56bfa513","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"c4beaf39-9de2-4f13-811a-57eb861283a3","name":"Mercator Hub User Manual","description":"Here you will find general information for how to use the Mercator Hub","categoryUrl":"https://terabase.atlassian.net/servicedesk/customer/portal/3/topic/c4beaf39-9de2-4f13-811a-57eb861283a3","lastUpdated":"1705705683735","createdAt":"1705705573495"},{"id":"058fa7a7-e6a7-4b23-8c73-84ae563d6cd7","name":"Design Pro User Manual","description":"Here you will find general information for how to use the Development Platform","categoryUrl":"https://terabase.atlassian.net/servicedesk/customer/portal/3/topic/058fa7a7-e6a7-4b23-8c73-84ae563d6cd7","lastUpdated":"1686334878736","createdAt":"1678226132566"},{"id":"af8a0027-971d-46e9-a1ca-99080f04ac21","name":"Terrain Pro User Manual","description":"Terrain Pro is scheduled for public release in September 2023","categoryUrl":"https://terabase.atlassian.net/servicedesk/customer/portal/3/topic/af8a0027-971d-46e9-a1ca-99080f04ac21","lastUpdated":"1738351438950","createdAt":"1686645525631"},{"id":"941c5660-26b2-4894-adfd-6f3eef384104","name":"Voltage Pro User Manual","description":"Here you will find general information for how to use Voltage Pro","categoryUrl":"https://terabase.atlassian.net/servicedesk/customer/portal/3/topic/941c5660-26b2-4894-adfd-6f3eef384104","lastUpdated":"1682448359494","createdAt":"1682354756061"},{"id":"59bb38bf-f38e-49a4-9502-e0292922c8c0","name":"PlantPredict User Manual","description":"Here you will find the information you need to utilize PlantPredict effectively","categoryUrl":"https://terabase.atlassian.net/servicedesk/customer/portal/3/topic/59bb38bf-f38e-49a4-9502-e0292922c8c0","lastUpdated":"1682448263320","createdAt":"1678822308446"},{"id":"c36a0aae-0975-4773-b870-32230f10f356","name":"PlantPredict Models & Algorithms","description":"Here you will find technical descriptions of most of PlantPredict’s underlying prediction engine.","categoryUrl":"https://terabase.atlassian.net/servicedesk/customer/portal/3/topic/c36a0aae-0975-4773-b870-32230f10f356","lastUpdated":"1682354728366","createdAt":"1677696365590"},{"id":"c56c7932-e57a-457d-a8e9-c6ed25ea3892","name":"PlantPredict Tips and Tricks","categoryUrl":"https://terabase.atlassian.net/servicedesk/customer/portal/3/topic/c56c7932-e57a-457d-a8e9-c6ed25ea3892","createdAt":"1683233769766"},{"id":"51f81af0-9a74-4020-b5d0-ec01fd72d22b","name":"Release Notes","description":"Release Notes are Published Here","categoryUrl":"https://terabase.atlassian.net/servicedesk/customer/portal/3/topic/51f81af0-9a74-4020-b5d0-ec01fd72d22b","lastUpdated":"1682448446046","createdAt":"1682354775784"},{"id":"358dda4f-457b-496b-83ca-ea02311d8302","name":"API and SDK","description":"Application Programming Interface (API) and Software Development Kit (SDK)","categoryUrl":"https://terabase.atlassian.net/servicedesk/customer/portal/3/topic/358dda4f-457b-496b-83ca-ea02311d8302","lastUpdated":"1682448504317","createdAt":"1682448079791"}]}},"sharedPortal":{"name":"Terabase Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://terabase.atlassian.net/wiki","kbLinkDomainURLs":["https://terabase.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=terabase","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"57f15c48711400feee552f8378d9213adeca7b2e_lout","baseUrl":"https://terabase.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://terabase.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"296e9110-b940-43b5-9f8e-1adb56bfa513","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"2d1c2965ed8740c9b673fc18735ca069","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}